City of Perth Parking FAQ

1. Why can't I reduce or increase the price of my parking on the ticket machine?

Please use the silver buttons next to the plus (+) and minus (-) icons to increase and decrease the amount you would like to pay. Please remember that on-street parking has a minimum $2.00 transaction and open air car parks have a one hour minimum.

2. Where can I park my motorcycle in the City - is it free?

Free, all day motorcycle parking may be found at:

Mounts Bay Road facility (next to Mitchell Freeway overpass) = 112 bays

Nash Street, Northbridge = 22 bays

Pier Street, Northbridge = 8 bays

Motorcycle parking fees in CPP Car Parks varies according to car park. Please see posted fee signage.

All on-street motorcycle parking is free. These bays are time limited so please be sure to read the parking signs. If there are no motorcycle specific signs for the motorcycle bay you have parked in, the time limit, and when it applies, can be found on the nearest standard parking sign.

Please be aware that motorcycles and/or scooters are not permitted to park in a motor vehicle bay.

6. Why didn't I receive a ticket when I entered Council House, Goderich Street, Regal Place, Mayfair St or Tuvey Lane Car Park?

These Car Parks are managed with Licence Plate Recognition (LPR) software. Your vehicle's licence plate will be read and recorded upon approach and the boomgate will automatically lift for your entry. Prior to departure, please visit the payment station, enter your vehicle's licence details and make payment. Upon your vehicle's approach to the exit boomgate, your licence plate will be read and the boomgate will automatically lift to allow exit.

7. How do I claim a refund for my parking payment?

To lodge a refund request for a ticket machine fault please email cpp.inbox@cityofperth.wa.gov.au

Please include your name, best work-hours contact number, amount paid, the date, time and location of the transaction. Please include a copy of your parking ticket if possible. For your security, please do not include any credit card information in your email.

8. How do I get a receipt for my parking payment?

For any on-street parking receipts please visit https://myparkingticket.com.au/, enter your car rego and select the date you made payment, you will then be able to download a copy of your receipt.

For any boom-gate or off-street parking please email your request to cpp.inbox@cityofperth.wa.gov.au include your name, best work-hours contact number, amount paid and the date, time and location of the transaction. For your security, please do not include any credit card information in your email.